erek 20 Privacy Policy
This page describes what we collect when you use erek 20 and how we keep that data protected. We take privacy seriously. Your account information, identity documents, payment details, and betting history are encrypted and stored securely. We do not sell or share your personal data with unrelated third parties, and we respect your rights to access, correct, or delete your information from erek 20.
Our privacy practices reflect industry standards: SSL/TLS encryption for data in transit, encrypted storage at rest, restricted employee access, and regular security audits. We also comply with applicable data-protection laws in jurisdictions where we operate. This policy covers account holders in supported regions—including Jakarta, Surabaya, Bandung, and Medan—as well as other jurisdictions where erek 20 services are legally available.
Read this policy carefully to understand our data practices. If you have questions about how we handle your information, contact our support team via email or in-app chat.
What We Collect and Why
We collect information in three categories. First, account registration data: email address, password, full name, date of birth, and residential address. You provide these voluntarily when you sign up for erek 20. We use this data to verify your identity, comply with Know-Your-Customer (KYC) regulations, and communicate account notifications and support responses.
Second, identity and verification documents: passport, national identity card, utility bill, or bank statement. You upload these during KYC verification so we can confirm your name, address, and age before allowing withdrawals. We retain these documents for our compliance records and delete them upon your request or after a specified retention period (typically five years from account closure).
Third, transaction and activity data: your deposit history, withdrawal requests, sportsbook positions (bets on Liga 1, Piala Indonesia, Piala AFF, Champions League), live casino sessions, slot game play, and esports market activity. We track these for account security (detecting unusual activity), settlement verification, tax compliance, and fraud prevention. Your account balance and transaction ledger are stored securely on our servers.
We also collect technical data: IP address, device type, browser version, and pages you visit. This helps us improve erek 20's performance, diagnose bugs, and protect against cyberattacks. We use cookies and similar trackers to remember your login session and preferences (language, timezone).
We do not collect unnecessary data
erek 20 does not request your mother's maiden name, social security number, or any data unrelated to account verification and payment processing. We ask only what we need to operate safely and legally.
Data retention on erek 20
We retain your account data as long as your account is active. If you close your account, we keep transaction records for five years to comply with tax and anti-money-laundering laws. After five years, we delete or anonymise most personal data, except where required by law to retain it longer. Identity documents and KYC records are deleted upon your request or after the retention period—whichever comes first.
Settlement data (results of Liga 1 matches, Piala AFF tournaments, Champions League fixtures, live casino hands, and slot outcomes) is retained indefinitely for audit purposes. This ensures we can verify settlement accuracy if disputes arise.
Third-party processors and data sharing on erek 20
We share your data with third parties only as necessary. Payment processors—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and local banks (mobile banking, local payment, online payment, e-wallet)—receive your name and account number to process deposits and withdrawals. These processors are bound by their own privacy policies and do not share your information with erek 20 beyond transaction confirmations.
Our servers and databases may be hosted outside your jurisdiction (e.g., in cloud data centres in Singapore or other regions). By using erek 20, you consent to this data transfer. We ensure international transfers comply with applicable data-protection laws.
We do not share your betting history, account balance, or identity with marketing firms, advertisers, or unrelated companies. If we are required by law (court order, government agency) to disclose your data, we will notify you unless legally prohibited from doing so.
Your Rights and Our Security Practices
We recognise your rights to access, correct, and delete your personal data on erek 20. To exercise these rights, contact our support team via email or in-app chat with your account details. We respond to access requests within standard response windows—typically 5-10 business days. Deletion requests may be subject to legal holds (e.g., if we must retain records for tax purposes), but we will delete non-essential data promptly.
Our security measures include SSL/TLS encryption for all data in transit, encrypted storage at rest using industry-standard algorithms, firewalls and intrusion detection, regular security audits by third-party firms, and restricted access to databases (only authorised staff). We require strong passwords and two-factor authentication for sensitive account actions (large withdrawals, password reset). If you suspect your account is compromised, notify us immediately so we can freeze your balance and investigate.
Cookies and tracking on erek 20
We use cookies to improve your erek 20 experience. Session cookies keep you logged in during your browsing session and disappear when you close your browser. Persistent cookies remember your login and preferences across future visits (unless you delete your browser cookies). We also use analytics cookies (via third-party services like Google Analytics) to understand how users navigate erek 20, which pages are popular, and where we can improve performance. Analytics cookies do not contain personally identifiable information.
You can disable cookies in your browser settings, but some erek 20 features may not work correctly without them (e.g., staying logged in, remembering your preferred language or timezone). We do not use cookies for advertising or retargeting across other websites.
Changes to this policy and contact information
We may update this privacy policy to reflect legal changes or operational improvements. We will notify you of material changes via email to your registered address at least 30 days before the update takes effect. Your continued use of erek 20 after an update indicates your acceptance of the revised policy.
If you have questions about our privacy practices, data handling, or wish to exercise your rights, contact us via in-app chat or email through our support team. Our support team responds in English and is available to discuss your privacy concerns and guide you through any data requests.